Refund, Return /Cancellation Policy

Refund / Cancellation Policy

1. Order Cancellation

Customers may cancel an order without penalty only if the driver has not yet been assigned to pick up the order.

To cancel, you must contact us immediately via WhatsApp or phone.

Once a driver is en route to the vendor or to you, cancellation may incur a fee to cover the driver's expenses.

2. Refunds for Failed Deliveries

If an order is not delivered due to an error on our part (e.g., driver issue, system error), we will offer a full refund to the original payment method or as credit for a future order .

If the delivery address provided is incorrect or if the recipient is unavailable at the time of delivery, the order may be forfeited, and refunds will not be processed.

3. Refunds Process

Refund requests must be submitted within 24 hours of the failed delivery.

Approved refunds will be processed within 7-10 business days.

Refunds will be made via the original payment method or bank transfer (if payment was made in cash) .

4. Disputes

If you have a dispute regarding a charge, please contact us at [email protected].

5. Damaged or Incorrect Items

If you receive a damaged item or an incorrect item from a vendor, please notify us immediately via WhatsApp with your order number and photographic evidence.

We will investigate the claim with the vendor. If confirmed as an error by the vendor or driver, we will arrange for a replacement delivery (subject to availability) or a refund for the value of the affected item .

6. Food and Perishable Items

Due to the nature of food and perishable goods, returns are generally not accepted unless the item is spoiled or significantly incorrect.

No returns will be accepted for items that have been opened or partially consumed.

7. Non-Food Errands

For parcels, documents, or other goods, returns will be facilitated on a case-by-case basis based on agreements with the vendors.